運送政策

Shipping Policy

 

 

Last updated: 04/11/2026

 

 

At Nuvela Solutions, we offer physical products, digital products, and property-related services. This Shipping Policy applies to physical products only.

 

 

For questions about shipping, delivery, or your order, contact us at:

 

 

Email: admin@nuvelasolutions.com
Business Address: 416 Bergen St Ste 211 Harrison, NJ 07029



Order Processing

 

 

Orders for physical products are typically processed within 1–2 business days after your order is placed.

 

 

Once your order has been processed and shipped, estimated delivery is 3–7 business days, depending on your location and carrier conditions.

 

 

Business days do not include weekends or holidays.



Shipping Timeframe

 

 

For most physical product orders, you can expect:

 

  • • Processing time: 1–2 business days
  • • Transit time: 3–7 business days
  • • Total estimated delivery time: 4–9 business days

 

 

Please note that shipping times are estimates and are not guaranteed.



Shipping Rates

 

 

Shipping rates are calculated at checkout unless otherwise stated on the product page or during a promotion.

 

 

Any applicable shipping charges will be displayed before you complete your purchase.



Order Confirmation and Tracking

 

 

After placing an order, you will receive an order confirmation email.

 

 

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.



Delivery Delays

 

 

While we aim to meet our stated shipping timeframe, delays may occur due to:

 

  • • carrier issues
  • • weather conditions
  • • holiday shipping volume
  • • incorrect or incomplete shipping information
  • • circumstances outside our control

 

 

If your order is delayed beyond the expected timeframe, please contact us at admin@nuvelasolutions.com and we will do our best to assist you.



Incorrect Shipping Information

 

 

Please make sure your shipping address is entered correctly at checkout.

 

 

Nuvela Solutions is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

 

 

If you notice an address error after placing your order, contact us as soon as possible at admin@nuvelasolutions.com. We will do our best to help, but we cannot guarantee changes can be made after an order is submitted.



Lost, Stolen, or Marked-as-Delivered Packages

 

 

If your package is marked as delivered but you have not received it, please:

 

  • • check around the delivery location
  • • check with household members or neighbors
  • • contact the shipping carrier directly

 

 

If you still need help, contact us at admin@nuvelasolutions.com and we will review the issue with you.

 

 

Nuvela Solutions is not responsible for packages lost or stolen after confirmed delivery, but we will make reasonable efforts to help you investigate the issue.



Damaged Orders

 

 

If your order arrives damaged, defective, or incorrect, please contact us at admin@nuvelasolutions.com within 7 days of delivery.

 

 

Please include:

 

  • • your order number
  • • a description of the issue
  • • photos of the item and packaging, if applicable

 

 

We will review the issue and work to make it right.



Shipping Availability

 

 

At this time, Nuvela Solutions ships physical products to customers within the United States only.

 

 

If we expand shipping regions in the future, this policy will be updated accordingly.



Digital Products and Services

 

 

Digital products, such as ebooks or downloadable materials, are not shipped physically. Access to digital products is typically delivered electronically after purchase.

 

 

Property-related services offered by Nuvela Solutions do not involve physical shipping unless otherwise stated.



Contact Us

 

 

If you have any shipping questions, please contact:

 

 

Nuvela Solutions
Email: admin@nuvelasolutions.com